Terms and Conditions

Effective Date: [30-08-25]

Welcome to Tibby’s Food. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using Tibby’s Food (“we,” “us,” or “our”) website or placing an order, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions, do not use our site or services.

Online Ordering

Tibby’s Food allows you to place orders for meals and catering through our website and authorized third-party delivery platforms. When you submit an order, you make a binding offer to purchase the items at the prices shown, including any applicable taxes and fees. We reserve the right to accept or decline any order for any reason. Orders may be fulfilled through third-party services; in such cases, Tibby’s Food is not responsible for those third parties’ services.

Product Descriptions

We strive to provide accurate information about our menu items, but all descriptions, images, sizes, colors, ingredients, and weights are approximate. Actual products may vary. Prices, availability, and descriptions of items may change at any time without notice.

Pricing and Payment

All prices are listed in USD and include applicable sales tax. You must pay for your order at the time it is placed. Accepted payment methods will be displayed at checkout. If we discover a pricing error, we reserve the right to correct the pricing or cancel the order. Refunds or payment disputes will be handled according to our refund policy.

Delivery and Pickup

Tibby’s Food offers delivery and pickup options. If you choose delivery, you must provide a complete and accurate address. We are not responsible for delays caused by factors outside our control. Please inspect your order upon receipt and contact us promptly if items are missing or damaged.

Customer Responsibilities

You agree to use our website and services in compliance with applicable laws. You must provide accurate information and maintain the confidentiality of account information. Misuse of the site or content may result in refusal of service or account termination.

Intellectual Property

All content on the Tibby’s Food website – including logos, text, images, graphics, and menus – is the property of Tibby’s Food or our licensors. All intellectual property rights are reserved. You may view or print pages for personal use only.

Disclaimer of Warranties

Our website, menu items, and catering services are provided on an “as is” and “as available” basis. We make no warranties regarding the operation of the site or the quality, accuracy, or reliability of our products. Nothing in these Terms shall exclude liability for death or personal injury caused by negligence or fraud.

Limitation of Liability

• Loss of profits, revenue, data, or business opportunities.
• Damage from hacking, tampering, viruses, or security breaches.
• Errors or inaccuracies in product descriptions or content.
• Personal injury or property damage from use of products or site.
• Unauthorized access to personal information.

Total liability will not exceed the total amount paid for the order.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Continued use of the site after changes constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of the State of Ohio, USA. Legal action arising under these Terms shall be brought exclusively in the courts located in Ohio.

Customer Service: If you have questions, contact us at TiffanySimmons@tibbysfood.com or (937) 516-1147.

Last updated: [01-01-26]